FAQ & Guarantees
Before buying
What if I make a mistake in my order?
We know that a piece of jewelry has emotional value.
That's why you have 12 hours after your order is validated to request a modification or cancellation, before it goes into production.
After this period, the piece of jewelry is created especially for you and can no longer be modified.
Is this a safe gift?
Yes. Vanityl was designed to be a gift that can't be wrong.
Our jewelry is durable, water-resistant, and timeless.
They are suitable for all occasions and can be worn every day without any constraints.
Do the jewels really look like the photos?
Yes.
The images shown on our website accurately reflect the models you receive.
Each piece of jewelry is inspected before shipment to ensure consistent appearance and quality.
Customization
Can I confidently personalize my jewelry?
Yes.
Each personalized piece of jewelry is made to order, with care, based on the information you confirm before payment.
Please double-check the spelling, dates, and selected options before confirming.
Why are personalized jewelry items not returnable?
Because they are created especially for you.
They cannot be resold or modified once manufactured.
In the event of a defect, of course, we will take charge of the situation.
Quality & durability
Are the jewels really water-resistant?
Yes.
Our jewelry is made of premium stainless steel with an 18K gold (PVD) or silver finish.
They are designed to be worn every day, including in the shower or for everyday use.
Do the jewels tarnish or rust?
No.
Premium stainless steel is renowned for its durability and resistance over time.
Under normal conditions of use, our jewelry does not tarnish or rust.
Are they suitable for sensitive skin?
Yes.
Our jewelry is hypoallergenic and complies with European REACH standards.
They are guaranteed nickel-free, lead-free and cadmium-free.
Delivery & tracking
When will I receive my order?
Custom jewelry requires manufacturing time.
The average design and shipping time is approximately two weeks.
Jewelry that is already finished is shipped more quickly.
How can I track my order?
As soon as it's shipped, you'll receive an email with your tracking link.
The tracking may take 24 to 48 hours to activate.
Returns & problems
What should I do if my jewelry has a defect?
Contact us with your order number and photos of the jewelry in question.
We will study your request carefully and offer you a suitable solution.
Our guarantees
Quality Guarantee
Each Vanityl piece of jewelry is inspected before shipping.
We select our materials with exacting standards and work in constant contact with our suppliers.
Conformity Guarantee
Our jewelry complies with European REACH standards and is tested by an accredited independent laboratory.
Customer service guarantee
At Vanityl, you're not just an order number.
We promise to respond to you with care, transparency and kindness.
Because behind every piece of jewelry, there is a story.
Wear what matters
If you're still hesitating, remember one thing.
This piece of jewelry is not a product.
but a memory that one keeps —
and that a missed opportunity cannot be recovered.